Reentry of Credit Card Information - Stripe

Your customers will not have to set up their accounts again. They will have to reenter their credit card information. When a customer enters their credit card in USchedule, USchedule itself does not store the actual card number. The card details are sent directly to the payment processor where they are stored securely using a process called tokenization. Tokenization replaces the real card number with a random, meaningless string of characters called a token. That token is what USchedule holds on file, not the card itself. This is an industry-standard security practice required by PCI compliance, and it means your customers' actual payment information is never stored in USchedule's system.


The reason the saved cards are no longer available is that the tokens generated by the previous processor only work with their processing system. When your account moves to Stripe, those tokens can no longer be used to process payments, so the saved card references are effectively reset.


When customers that had a saved card on file with you book or purchase, they will simply need to enter their card information again and it will be saved for future purchases. For customers in memberships, as each member's charge date comes, the system will automatically send an email to the customer asking them to update their card information (this is the same process if a card on file declines for any reason that currently happens).


If you would like to be more proactive, here are two methods available to you:  A sample email and system announcement below that you can customize for your business. These are similar to what have been used with other accounts and they've worked well. If you would like us to set up the System Announcement described below, please let support know and we can do that for you.


How to communicate this to your customers:


Sample Email to Customers:


Hi [Customer Name],


I wanted to let you know about a quick update on our end. We've recently upgraded our payment system to improve your booking and payment experience.


Because of this update, any credit card you previously had saved on file will need to be re-entered. It's quick and easy:


  1. Log in to your account and go to your customer profile
  2. You'll see a section at the top called "Current Credit Card Details"
  3. Click "Add a Card" and enter your credit card information
  4. Hit save, and you're all set!

Your previous payment information is always stored securely by our payment processor and was never compromised; this update simply requires a one-time card re-entry to connect to the new system.


Having your card on file makes it easy to book simulator sessions, purchase packages, and more without re-entering your information each time.


Thank you for taking a moment to do this! If you have any questions, please don't hesitate to reach out.


Best regards,



Sample System Announcement (pop-up when customers log in):


Important Update: Please Re-Save Your Credit Card


We've recently upgraded our payment system. As a result, any credit card you previously had saved on file will need to be re-entered.


To update your card:

  1. Click on your name in the top right corner of the screen
  2. Select "Customer Profile"
  3. Under "Current Credit Card Details," click "Add a Card"
  4. Enter your credit card information and save

This only takes a moment and ensures you can continue booking without interruption. Thank you!