Can My Customers Cancel Appointments?

Customers can cancel their own appointments as long as the appointment start time is outside of the cancellation restriction window. Look for the help article Controlling Customer Cancellations. 

When a customer is logged in, their name will appear in the upper right hand corner of the scheduler. Next to their name is a navigation menu containing access to their Profile. The customer profile contains many options, including a list of appointments--see second screenshot below. 

A customer's Upcoming Appointments list will provide a Cancel button for any appointment that falls within the cancellation parameters of your account. 

If the appointment start time is not , they cannot cancel and will see the message shown below. They have an opportunity to read your cancellation policy by clicking the cancellation policy link provided in the message. 

The cancellation policy presented to your customer can be edited on the Facility/Locations option in the settings menu of your scheduler.

TIP-- If you have not updated your cancellation policy, you should do so as soon as possible. This allows your customers to understand why they cannot cancel and will likely reduce customer inquiries.